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My CV

Government Digital Service (GDS)

Senior Interaction Design: November 2021 - Present

Key Responsibilities:

I have been working on GOV.UK Forms to create a form building platform that helps civil servants create accessible online forms that can be used by citizens to interact with government, reducing the need for PDFs. As part of my time working on GOV.UK Forms, I have helped design the original iteration of the platform, building HTML prototypes using the GOV.UK Prototype Kit, to test the platform concept. I then contributed to the design of the overall form creation journey and interactions for new priority features to help us adapt the platform to bring more forms onboard. Some of the features I have worked on to date include:

• question routing - this allows form creators to control the journey a form filler will see depending on answers given so that form fillers only answer the questions that are relevant to them
• payment links - this allows form fillers to pay a fee using a GOV.UK Pay link (another GOV.UK service) so that they can complete their whole task in a single journey
• confirmation emails - this gives form fillers the option to receive a “receipt” of their submission as they often need proof or reassurance that the task was completed

While working at GDS I have become a mentor to a number of mentees who have been exploring interaction design as a career. As part of the One Million Mentors programme, I supported my mentee through the transition from a front-end developer role to become an interaction designer with a UK Government department.

Health and Safety Executive (HSE)

UX Designer: June 2020 - November 2021

Key Responsibilities:

I have influenced organisational ways of working, moving from a waterfall approach to agile. Using my knowledge to trigger change within my multidisciplinary team and the wider organisation.

I have helped establish user centred design within the organisation, creating a design manual for new joiners; adapted the GDS prototype kit to incorporate the brand guidelines in collaboration with the web communications team; managed the HSE Digital GitHub account; investigated and proposed the creation of a design system for HSE to meet the complex needs of both our users and the organisation in a more consistent way. I’ve also been involved in the expansion of the design team at HSE.

HMRC

Interaction Designer: January 2018 - June 2020

Key Responsibilities:

While working within a mutli-disciplinary agile team I have worked to deliver designs which meet the needs of our users and the requirements of the organisation. I have worked on multiple projects across the customs area of the organisation, and on a cross cutting project taking a service design approach to unifying the many services in this business area.

A number of the services I have worked on have been assessed under the HMRC assessment and successfully progressed to the next phase. I am a trained HMRC assessor, which means I understand the GDS Service Standard principles well and can advise on how projects should meet them.

PrimarySite Ltd

Web Developer: August 2017 - January 2018

Key Responsibilities:

Building and developing websites for clients, keeping to industry standards for code and accessibility. Developing procedures and features that can improve accessibility and usability of any new website built.

Website Support Technician: January 2015 - August 2017

Key Responsibilities:

While working within an agile team I have worked to resolve errors, both in the front-end and back-end of the business’ content management system (CMS). I have also redesigned websites and have contributed to increased productivity and streamlined processes within the LEAN methodology.

Additional Projects: January 2015 - January 2017

• UI design for Podcast System

  I produced the UI for the new podcast area of the CMS while working closely with the product owner and development team to realise a user friendly and effective solution

• UI/UX concept CMS

  working with an external UX/UI Designer within the development team. I worked through multiple iterations to come to a final concept for the CMS which was then built.

• Django app development

  Using the Django framework, I created new functionality for the back-end games area of the CMS, which helped the internal team easily update links and content

Education:

• Digital Interaction Design, BSc with Honours, University of Dundee, 2014
• Computer Arts & Design, HND, Forth Valley College, 2010

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